Refund & Cancellation Policy

This policy explains how refunds and cancellations are handled for subscriptions and services purchased from Logiverse Technologies ("Logiverse", "we", "us"). Because we provide SaaS products and digital services (not physical goods), the terms below apply.

1. Subscriptions

Logiverse is offered as a subscription (monthly / annual) plus, in some cases, a one-time setup and data migration fee. Subscription fees are billed in advance for the chosen term.

2. Free demo before you buy

We provide a free, no-obligation demonstration of the software before purchase so you can confirm it meets your requirements. We encourage every institution to evaluate the Service during the demo.

3. Cancellation

• You may cancel your subscription at any time by writing to info@logiverse.co.in.
• Cancellation stops future renewals; the Service remains active until the end of the current paid term.
• One-time setup, implementation, training and data-migration charges are non-refundable once the work has commenced, as they represent services already delivered.

4. Refunds

• Subscription fees already paid for the current term are generally non-refundable once the Service has been provisioned and made available to you.
• If you experience a genuine, verifiable technical issue that we are unable to resolve within a reasonable time, and it prevents core use of the Service, you may request a pro-rata refund for the unused period. Each such request is reviewed on a case-by-case basis.
• Refunds, where approved, are made to the original payment method within 7-10 business days.

5. How to request a refund or cancellation

Email info@logiverse.co.in or call +91 73103 42004 with your institution name, registered contact and the invoice/transaction reference. Our team will respond within 2 business days.